Spyking Warranty Policy:

Document Purpose and Scope: This document addresses Warranty policies applicable to the products that are purchased at Spyking Malaysia and that are returned to Spyking Malaysia for repair or return.

Amending this Policy: Spyking may choose to amend the Policy, in part or its entirety, at any time, without notice.

Spyking's Responsibility: Spyking sole responsibility under the Hikvision warranty is limited to repairing or replacing the defective products returned by Spyking and direct purchasers. For details on the product warranty provided by Hikvision for the respective products, please refer to the following table:

PRODUCT CATEGORY

REPAIR WARRANTY PERIOD (PARTS AND LABOR)

DVRs / NVRs

24 months

DVSs 

24 months

PTZ  (Dome) Cameras

24 months

IR Cameras

24 months

Other Cameras

24 months

Thermal Cameras

24 months

Value Express

24 months

Bundle (Kit) Packages

24 months (separate Sub-Kit parts included)

Compression Cards

24 months

Lenses and Accessories

24 months

Hard Drives

24 months

Access Control/Intercom

24 months

Video Walls

24 months

Cable

5 years

Micro SD Cards

24 months